# Confirm a sign-in from a new browser

_Skileo › Account security · Who can do this: Business owner, Member, Employee_

When you sign in from a browser your account has never used, on a new network, Skileo e-mails you a code. Type it to finish signing in; it works for 10 minutes.

## When Skileo asks for a code

Skileo asks for a code when both are true:

- the browser is new for your account (a new computer, a new browser, or a private window), and
- your account hasn't signed in from this network in the last 30 days.

A browser where you entered the code is remembered, so it isn't asked again. A browser you haven't used for 90 days is forgotten.

## Finish signing in

1. Open the e-mail "Your Skileo login verification code".
2. Type the 6-digit code under “Enter two-factor authentication code” and sign in.

The code works for 10 minutes and only once. If it doesn't arrive or has expired, click “Click here to resend” to get a new one.

> **Good to know**
> Got a code but didn't try to sign in? Someone knows your password. Change it now and [sign out your other devices](https://www.skileo.com/help/en/see-where-your-account-is-signed-in).


## Common questions

### I use two-factor authentication. Do I get this code too?

No. You get your usual [two-factor code](https://www.skileo.com/help/en/turn-on-two-factor-authentication) instead.

### Why am I asked again on a browser I already confirmed?

The browser was forgotten: you cleared its data, used a private window, didn't sign in for 90 days, or signed out your other devices from another browser.

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https://www.skileo.com/help/en/confirm-a-sign-in-from-a-new-browser · Updated: 2026-11-08